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Customer Care

Shipping

Free shipping on orders over £40.00 to UK postcodes, for orders under £40, there will be a set shipping charge of £3.95

We do not currently ship internationally.

Your items will be shipped within 3 working days of receipt, orders placed on a Friday will ship on Tuesday or before.

 

Accuracy of Address Details

The customer will be responsible for providing accurate contact and address details for all orders.    Should we incur any cost for returns or extra charges billed to us by our courier companies due to incorrect information, these will be charged to the customer.

 

Receipts

Receipts for orders are automatically generated and emailed to the customer.

 

Product Unavailable to Ship

In the event a product is unavailable to ship, you will be contacted with options for purchasing a different product or securing a refund.

 

Returns

N.B: We are unable to process returns for any personalised products, unless they have arrived faulty or damaged.

The customer may seek a return within 30 days of receipt of the item for a refund, or to exchange for an alternative size or colour.  Items must be returned in their original condition including packaging and a copy of the receipt.  The goods are the responsibility of the customer until they are received by our warehouse.


Please send returns to:

Tennents Online Shop Returns

Badaboom Ltd

275 Burnfield Road

Thornliebank

G46 7TH