Christmas Delivery: The last order date for delivery before Christmas will be midnight on Monday 20th December
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Customer Care

Shipping 

UK (Except Highlands, Islands and Northern Ireland)

Free shipping on orders over £40.00 to UK postcodes, for orders under £40, there will be a set shipping charge of £4.95

We do not currently ship internationally.

Your items will be shipped within 3-5 working days of receipt, orders placed on a Friday will ship on Tuesday or before.

Please note, due to external delivery issues some orders may take longer than our usual service. Our couriers are working hard to limit delays and normal service will shortly resume. If you have any other questions on your order please don’t hesitate to get in touch and we’ll be happy to help!

Highlands, Islands & Northern Ireland

For orders to postcodes in the Highlands, Islands and Northern Ireland there will be a set shipping charge of £7.50.

Free delivery is not currently available for Highlands, Islands and Northern Ireland.

Your items will be shipped within 3-5 working days of receipt, orders placed on a Friday will ship on Tuesday or before.

Christmas Delivery

The last order date for delivery before Christmas will be midnight on Monday 20th December. Orders made after this date may not arrive before 25th of December. Your tracking information will be emailed to you as normal however due to volume of orders at this time of year we can not guarantee Christmas delivery for any order placed after 20th December. All orders placed 24-27th December will be dispatched on 28th December and orders placed 30th December – 4th January will be dispatched on 5th of January when normal service will resume.

Accuracy of Address Details

The customer will be responsible for providing accurate contact and address details for all orders.    Should we incur any cost for returns or extra charges billed to us by our courier companies due to incorrect information, these will be charged to the customer.

Receipts

Receipts for orders are automatically generated and emailed to the customer.

Product Unavailable to Ship

In the event a product is unavailable to ship, you will be contacted with options for purchasing a different product or securing a refund.

Returns

Please email us on orders@tennents.com with your order number and reason for return and we’ll be happy to help!

If your product is not suitable please return it new and as received to the address below, enclosing your order number and reason for return inside the package. Once we have received the return we will be in touch to process your refund. Please allow up to 10 days after receipt for your refund to be issued.

Sadly we are unable to process returns for any personalised products, unless they have arrived faulty or damaged.

If there is an issue with your order please reach out to us via orders@tennents.com with your order number and we can best advise.

Tennents Online Shop Returns

Badaboom Ltd

275 Burnfield Road

Thornliebank

G46 7TH